Movenpick Moskva Taganskaya Hotel

+ Customer service agent *Angelina* lacks basic communication skills and behaves rudely, showing unnecessary attitude as if she owns the hotel. The management should take strict action against such unprofessional staff.

− The behavior of the night staff, Ms. Angelina, was unacceptable. During checkout, she displayed a lack of basic respect and unnecessarily delayed the process while being engaged in what appeared to be a personal call. My cab for the airport was waiting outside, and the driver had to wait for 15 to 20 minutes due to this delay.

+ The receptionist was very helpful she went an extra mile to help us i think her name was Ekaterina. Overall great stay lovely hotel

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+ Hotel was good and everything was great

− Value was high

+ Everything was good.

− Some cleaners put dirty pieces in the bathroom. you can get better location as a tourist. Staff are nice but don’t speak good English.

+ The hotel was luxurious and quiet And the location was perfect, close to metro station and for restaurants

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+ Anna She is one of the great employees. She is responsive, cheerful and special. She deserves the job of hotel manager for her care and kind treatment. Thanks to her.

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+ Receptionist are very helpful and answer any questions to help tourists in Moscow. Plus they speak English. The hotel was very clean and great housekeeping. The location is safe and good for walk to go to bank, coffee, local restaurants, and metro station.

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+ The rooms. There is a close metro station.

− The front desk wasn’t helpful. The area wasn’t very lively.

+ My request was smokers room but no one told me when I checked in that the hotel is no smoking hotel Therefore, they charged me 20,000 Rubels for smoking .. i discussed with them but they dont understand so I paid Some of the staff were really nice and supportive like Karim, Reda and Elizabeth

− There is no Shattaf in the bathroom for cleaning with water No smoking shelter or smokers room

+ I like everything about the hotel and they have kind staff specially the supervisor Anastasia she is very humble and helpful

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+ The stuff, the room, the food and drinks so excellent

− 1) distance bit far from the centre but there is metro station near which easy to go. 2) Everything is beautiful but I was late to reserve the hotel and price per night around 16000 rub. Over expensive for room with city view.